Privacy Policy

Clarity Animal Hospital is committed to protecting the privacy and security of our clients and their pets. This Privacy Policy explains how we collect, use, store, and protect personal information gathered through our website, communication platforms, and veterinary services.

Information We Collect

Clarity Animal Hospital may collect personal information from clients in a variety of ways, including when clients visit our website, schedule appointments, complete forms, communicate with our staff, or opt in to receive communications. Information collected may include:

• Client name
• Contact information (phone number, email address, mailing address)
• Pet information and medical history
• Appointment and service history
• Payment and billing information
• Communication preferences
• Any information voluntarily submitted through forms, emails, or messaging services

We may also collect limited non-personal information through website analytics tools, such as browser type, pages visited, and general usage data, to help improve website functionality and user experience.

How We Use Information

Information collected is used to:

• Provide veterinary medical care and patient services
• Schedule and manage appointments
• Communicate regarding patient care, treatment plans, and follow-ups
• Send appointment reminders and service notifications
• Process payments and maintain billing records
• Improve clinic services, website performance, and client experience
• Maintain medical records as required by veterinary regulations and professional standards

Clarity Animal Hospital does not sell or rent client personal information to third parties.

Information Sharing

Client information may be shared only when necessary to:

• Provide medical care or coordinate treatment services
• Process payments through secure payment processors
• Comply with legal obligations or regulatory requirements
• Protect the safety, rights, or property of clients, patients, staff, or the clinic

Any third-party service providers used by Clarity Animal Hospital are required to maintain appropriate privacy and security safeguards.

Mobile Information & Text Messaging Privacy

Clarity Animal Hospital may offer text messaging communications for appointment reminders, patient updates, clinic notifications, or other service-related communications. By opting in to receive text messages, clients consent to receive communications related to their pet’s care and clinic services.

No mobile opt-in data, phone numbers, or text messaging consent information will be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

All categories of client information referenced in this Privacy Policy specifically exclude text messaging originator opt-in data and consent. This information is maintained with strict confidentiality and will not be shared with any third parties except when required by law.

Clients may opt out of text messaging communications at any time by replying STOP to a message or by contacting the clinic directly. Message and data rates may apply based on the client’s mobile carrier plan.

Website Cookies and Tracking

Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. Cookies help us understand how visitors interact with our website and allow us to improve functionality and performance.

Users may choose to adjust browser settings to disable cookies. Disabling cookies may affect certain website features or functionality.

Data Security

Clarity Animal Hospital maintains administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse. While we take reasonable steps to protect client data, no electronic transmission or storage method can be guaranteed to be completely secure.

Data Retention

Client and patient records are maintained in accordance with veterinary medical record retention requirements and applicable legal regulations. Information is retained only as long as necessary to provide services, meet legal obligations, and maintain accurate medical records.

Third-Party Links

Our website may contain links to external websites for client convenience. Clarity Animal Hospital is not responsible for the privacy practices or content of third-party websites.

Changes to This Privacy Policy

Clarity Animal Hospital reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our website or services following updates indicates acceptance of the revised policy.

Contact Information

Clients who have questions regarding this Privacy Policy or how personal information is handled may contact us at:

Clarity Animal Hospital

[email protected]

(406) 651-5615